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Care complaints, concerns and feedback

If you would like to make a complaint, raise a concern or provide feedback about any aspect of the care services provided by Chestnut Tree House, please read the information below. If you would like to make a complaint that is not related to our care services please click here.


How to make a complaint

If you are concerned about the care or service you, your child or your family are receiving, please talk to a member of staff involved as soon as possible and let them know.

If we have been unable to resolve your problem and you wish to make a complaint, there are a number of ways to do this.

Face to face

You can tell a member of staff involved in your care that you want or need help to make a complaint. You can also ask to speak to or discuss your complaint with the senior person on duty or manager in charge.

In writing

You can write to us at:

Chief Executive Officer,
Chestnut Tree House,
Dover Lane,
West Sussex,
BN18 9PX

By email

You can email us at: ceo@stbh.org.uk. This inbox is monitored by the Chief Executive Officer, PA to CEO, and Clinical Director.

By completing our online form

You can submit a form via our website which will be automatically forwarded to the above email address. To make a complaint via our website form please click here.