Information about our services for patients and families.Our care services
If you would like to make a complaint, raise a concern or provide feedback about any aspect of the care services provided by Chestnut Tree House, please read the information below. If you would like to make a complaint that is not related to our care services please click here.
If you are concerned about the care or service you, your child or your family are receiving, please talk to a member of staff involved as soon as possible and let them know.
If we have been unable to resolve your problem and you wish to make a complaint, there are a number of ways to do this.
You can tell a member of staff involved in your care that you want or need help to make a complaint. You can also ask to speak to or discuss your complaint with the senior person on duty or manager in charge.
You can write to us at:
You can email us at: firstname.lastname@example.org. This inbox is monitored by the Chief Executive Officer, PA to CEO, and Clinical Director.
You can submit a form via our website which will be automatically forwarded to the above email address. To make a complaint via our website form please click here.