Information about our services for patients and families.Our care services
Chestnut Tree House is closely monitoring the situation concerning the COVID-19 virus. We are in daily contact with Public Health England and the NHS. We will provide updates as and when information changes.
We are currently in a national lockdown. Stay at home and save lives. Please use trusted resources for updates on COVID-19, such as the Government website and the NHS.
Chestnut Tree House remains closed to routine visitors.
Latest update (Wednesday 6 January 2021): Following the government announcement on Monday 4 January, Chestnut Tree House remains open for children and families in need of short break, crisis or end of life care in line with government guidance.
Community visits have been temporarily suspended, except for crisis and end of life care.
Any families that have in-house or community bookings already made will be contacted in the next few days to discuss options.
If you need to discuss this situation, please do not hesitate to contact our Clinical Nurse Managers on 01903 871822 or 01903 871824 or bookings team on 01903 871804
When the pandemic was declared, routine respite breaks and day care services were immediately cancelled in accordance with government guidelines.
Some of the care team were redeployed to our sister hospice, St Barnabas House, while others went to support local hospitals. The remaining team continued providing respite care for exceptional circumstances, end of life care and bereavement support throughout the initial phase.
We have remained in contact with the children and families we care for and offered regular telephone support and community visits (in full PPE and fully risk-assessed) to those who were still happy to receive them.
Keeping youngsters happily occupied can be challenging at any time, and even more so during lockdown so our Activity Team have been creating lots of fun by delivering tailored activity packs to families at home and hosting singing and storytelling sessions via video.
As constraints have started to ease, the deployed staff have all now returned and we have been able to welcome families back to the House for day care sessions and have started to book routine respite stays for families who need them. We have continued to provide telephone support and are increasing the number of home visits and counselling sessions.
You can view and download our full COVID risk assessment here.
Thank you for working with us through these challenging times to ensure the continued wellbeing of everyone at the hospice.
Sussex Health and Care Partnership have launched a bereavement guide supporting those who have lost a loved one during the COVID-19 pandemic, which includes practical information, signposting to further support and information on the new Sussex Bereavement Helpline
Thank you for your continued support. We have been extremely moved by your kind messages and offers of support during this difficult time. This is a difficult time for everyone, but if you could consider supporting us with a donation at this time, it would be greatly appreciated.
Your support enables us to continue providing the care that is so vitally important to the people we work with – now and in the future.
Our shops and warehouse are temporarily closed until further notice and we are no longer able to accept donations and our delivery, collection and home clearance services have been suspended.
You can read our retail shop COVID Risk Assessment here.
You can find all the latest details of changes to specific fundraising events, by visiting our challenge events page.
All volunteer roles at the hospice, in our retail shops and those visiting in the community are currently suspended for the foreseeable future.
For more information please see our latest COVID-19 update for volunteers.
Be their eyes and ears to support the NHS and each other at this difficult time
These past few weeks, whilst challenging for many, have proven that we are great at working collaboratively and supporting each other. Across the organisation, many of us have been working #TogetherApart to ensure that our patients and their families still receive the support that they need. Now, we need to extend our amazing teamwork culture into the wider community.
The Helpdesk Hub team at Healthwatch, West Sussex need us and those we care for to be the ‘eyes and ears’ of our communities; to help identify what is working well and where there are gaps within the provision and delivery of health and social care services in West Sussex at this critical time. With our help, Healthwatch will be able to use statutory powers to influence change and support services to make a positive difference for the patients and families who need us.
Healthwatch will feedback any changes that occur or useful information obtained from their data, but to ensure the highest accuracy and maximum benefit to all, our insight is essential for them to deliver this.