Shops FAQs

Our frequently asked questions
Find out about our shops, refund policies and donations.

If you’re not happy with your item please pop into the same store that you bought your item from within 14 days of your purchase, with a valid receipt.

All our shops accept donations until a safe capacity has been reached due to limited storage space. Please call the shop before making your journey, contact details for all shops are on each shop page.

Find all shops

Our warehouse in Worthing is open Monday to Friday from 10am to 3pm, or until safe capacity is reached. This is for reasons of staff and customer safety and limited storage capacity.

Please give us a call on 01903 275660 before making your journey to ensure we can accept your donations.

We can accept clean good quality:

  • Clothes
  • Shoes, handbags, and accessories
  • Games, toys (with CE mark), and puzzles
  • Bric-a-brac
  • Books
  • Furniture (upholstered and soft furnishings must have current fire labels)
  • Electricals (in full working order)

We ask only for good quality items because it costs us money to dispose of unsaleable donations.

  • In our shops: It’s now personal choice, but continuing to wear a face mask and maintain a safe social distance helps protect our customers, staff and volunteers.
  • If you’ve organised a house clearance or furniture pick up: Please let us know in advance if you, or anyone in your household, are experiencing COVID-19 symptoms, so that we can rearrange your collection or delivery.

It is located just off the A27 at:

Unit A, Northbrook Trading Estate, 20 Northbrook Road, Worthing BN14 8PN

Tel: 01903 275660   Email: retailcustomerservice@stbh.org.uk

Our furniture collection and delivery services can be arranged through our Distribution Centre or through our shop in Havant.

Fill in our online form if you have any questions, or want to book a collection.

We can only accept furniture that is in good enough condition to sell in our shops and our delivery drivers are instructed to turn down unsaleable items. All donated furniture must comply with Trading Standards, including fire labels where applicable.

Please see individual shop pages on the website for opening days and times.

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Our collections service

For more information or to discuss our house clearance service, please fill in our online form, and we'll be in touch soon!

Our collection service