Shops FAQs

If you’re not happy with your item please pop into any of our shops within 14 days of your purchase, with a valid receipt.

All our shops accept donations until a safe capacity has been reached due to limited storage space. Please call the shop before making your journey, contact details for all shops are on each shop page.

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Our warehouse in Worthing is open Monday to Friday from 10am to 3pm, or until safe capacity is reached. This is for reasons of staff and customer safety and limited storage capacity.

Please give us a call on 01903 275660 before making your journey to ensure we can accept your donations.

We can accept clean good quality:

• Clothes
• Shoes, handbags, and accessories
• Games, toys (with CE mark), and puzzles
• Bric-a-brac
• Books (paperback)
• Furniture (upholstered and soft furnishings must have current fire labels)
• Electricals (in full working order)

We ask only for good quality items because it costs us money to dispose of unsaleable donations.

Under the Government’s Gift Aid Scheme, every item you donate to us could be worth 25% more at no extra cost to you if you are a UK taxpayer. This lets us collect 25p more for every £1 raised, whenever we sell something that you have donated whether that is bric-a-brac, clothing, electricals or a sofa.

Sign up to Gift Aid when you donate in our shops or warehouse.  It only takes two minutes to fill in the form and costs you nothing!

You can drop off donations directly at our warehouse – we’re located just off the A27 at:

Unit A, Northbrook Trading Estate, 20 Northbrook Road, Worthing BN14 8PN

Tel: 01903 275660   Email: retailcustomerservice@stbh.org.uk

Our furniture collection and delivery services can be arranged through our Distribution Centre or through our shop in Havant.

Fill in our online form if you have any questions, or want to book a collection.

We can only accept furniture that is in good enough condition to sell in our shops and our delivery drivers are instructed to turn down unsaleable items. All donated furniture must comply with Trading Standards, including fire labels where applicable.

We offer a sympathetic and compassionate house clearance service in West Sussex, parts of East Sussex and around the Havant area. For more information, please contact us:

• Retail Distribution Centre. 01903 275660 (lines open Monday – Friday; 8.30am – 4.30pm)
• Email: retailcustomerservice@stbh.org.uk

Please see individual shop pages on the website for opening days and times.

Find our charity shops

Yes, we always need volunteers to join our friendly teams in the shops and in our warehouse.  If you can offer a few hours of your time, we would love to hear from you.