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Neonatal Care Services

Caring for a sick baby can awaken all kinds of practical, physical and emotional issues that not only affect your baby, but you and your family too. As part of our hospice care services we provide neonatal care to support the entire family.


Holistic care

The staff at Chestnut Tree House aim to help you manage these issues, by providing ‘holistic’ care for your whole family by providing family support.

We offer practical and emotional support, expert advice and dedicated care services.

Community care

Our Community Team is the first point of contact for families wanting to access Chestnut Tree House’s services and the team members provide a vital link between families and the hospice.

The Community Team offers assessment, specialist advice, symptom management, support, liaison and teaching. Specially trained staff visit families in their own homes to care for sick babies and to ensure that their views are heard and their wishes supported.

Overnight short breaks

We have six bedrooms where we can provide care for new-borns and family bedrooms with en-suite facilities. There is a hydrotherapy pool, multi-sensory room and wonderful gardens.

End of life care

We provide 24 hour support for babies requiring care in the last stages of their illness, in conjunction with other healthcare professionals, in the family’s own home, at a preferred location or at the hospice.

When a baby dies, families are offered the use of the bereavement suite, ’Stars’. There is a cool room where their baby can remain for a period of time. Support is offered whilst planning a funeral, in saying their goodbyes and continues with optional counselling and remembrance events.


A midwife or a consultant may refer you to us following antenatal or postnatal diagnosis of a condition. Families may also refer themselves to Chestnut Tree House.

If you wish to discuss a referral or to receive more information about our services, please contact the Community Nurse Manager on 01903 871803.

Together for Short Lives animation

The children’s hospice charity, Together for Short Lives, created this animation to communicate the needs of a family when they hear the devastating news of their child’s diagnosis. It also aims to reassure families that there are specialist children’s palliative care services to support them.

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If you would like to know more about the neonatal care services and support we offer, please email cthadmin@stbh.org.uk

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Referral process

Referral process
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CQC rating

CQC rating
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