Contact us

Non-care complaints

Make a complaint, raise a concern or provide feedback about fundraising, our events, volunteering, shops, lottery or anything else.

We promise to listen carefully, find out what went wrong and do everything we can to resolve the issue, all complaints are recorded, reviewed and a summary report is prepared for the CEO and our Trustees. We’ll always aim to contact you within two working days of you getting in touch.

Ways to feedback or make a complaint to us

Online form:

  • Fill in the form below. You can use this form to make a complaint about any non-care related issue.
  • Your personal details will only be used in connection with the matter you’re raising.

Call us:

Our charity shops:
01903 275660

Lines open: Monday – Friday 8.30 – 4.30 (please select option 1)

01903 871842

All other non-care issues, including fundraising:
01903 871820

Write to us:

Please send any letters of complaint to:

Supporter Care
St Barnabas Hospices
Titnore lane
West Sussex
BN12 6NZ

Non-care complaints, concerns and feedback form

This inbox is monitored Monday to Friday, 9am to 5pm.

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