Contact us

Non-care complaints

Make a complaint, raise a concern or provide feedback about fundraising, volunteering, shops, lottery or anything else.

We promise to listen carefully, find out what went wrong and do everything we can to resolve the issue, all complaints are recorded, reviewed and a summary report is prepared for the CEO and our Trustees. We’ll always aim to contact you within two working days of you getting in touch.

Ways to feedback or make a complaint to us

Fill in the online form

The form guides you though the information that will be most useful for us to know, and also leaves room for your own comments. Once you’ve submitted your form a senior member of staff will get back to you.

Your personal details will only be used in connection with the matter you’re raising.

Call us:

Shops and retail:
01903 275660

01903 871841

All other non-care issues, including fundraising:
01903 871800

Write to us

Please send any letters of complaint to:

Chestnut Tree House children’s hospice,
Dover Lane,
West Sussex,
BN18 9PX

Non-care complaints, concerns and feedback form

This inbox is monitored Monday to Friday, 9am to 5pm.

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